At Ellishewlett.com, we are committed to ensuring that your experience with us is smooth, from browsing our collection of fire pits and grills to the moment your product arrives at your doorstep. This Shipping and Return Policy outlines how we handle deliveries, returns, and exchanges. Should you have any questions or concerns, feel free to reach out to us at customersupportline@ellishewlett.com.

Shipping Policy

1. Shipping Locations

We currently offer shipping within the domestic region and select international destinations. If your location is not available during the checkout process, please contact us at customersupportline@ellishewlett.com to inquire about alternative shipping options.

2. Processing Time

• Order Processing: Orders are typically processed within 1-3 business days. Please note that processing time may vary during holidays, promotional periods, or due to high order volumes.
• Dispatch and Shipment: Once your order is processed, it will be dispatched for shipping. You will receive a confirmation email with a tracking number once your order has been shipped. Use this tracking number to monitor your shipment status.

3. Shipping Methods and Costs

• Shipping Methods: We offer a variety of shipping methods, including standard and expedited options, which are available at checkout. The available shipping methods may depend on your location and the size of your order.
• Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of the package. All shipping costs will be clearly stated during the checkout process before you finalize your purchase.

4. Delivery Times

Delivery times vary depending on the destination and selected shipping method:

• Domestic Shipping: Standard shipping within the country typically takes 5-7 business days from the date of shipment.
• International Shipping: Delivery times for international orders can range from 7-14 business days, depending on the location and customs procedures.
• Expedited Shipping: Expedited shipping options are available at an additional cost, with estimated delivery within 2-3 business days for domestic orders.

Please note that unforeseen delays caused by external factors such as customs clearance, weather conditions, or courier issues may extend delivery times.

5. International Shipping

International customers are responsible for any customs duties, taxes, or fees that may be applied upon arrival in their country. These charges are not included in the shipping cost and vary depending on your country’s customs regulations. Ellishewlett.com cannot provide estimates for these fees, so we recommend contacting your local customs office for more information.

Return Policy

Your satisfaction is important to us, and we stand by the quality of our fire pits and grills. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns

• Return Window: You have 30 days from the date of delivery to initiate a return. Items must be returned within this time frame to be eligible for a refund or exchange.
• Condition of Items: To be eligible for a return, items must be unused, undamaged, and in their original packaging, including any accessories or manuals. We reserve the right to refuse returns that do not meet these conditions.
• Non-Returnable Items: Certain items may not be eligible for return, including custom-made products, items marked as final sale, or gift cards. Please check the product description for any specific return restrictions.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at customersupportline@ellishewlett.com with your order number, the reason for your return, and any relevant photos if the product is damaged or defective.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the item back to us.
3. Shipping the Return: Customers are responsible for covering the return shipping costs unless the item is damaged or defective upon arrival. We recommend using a trackable shipping method to ensure the safe return of the item.

3. Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, we will notify you via email. If the return is approved, a refund will be processed, and the original payment method will be credited within 5-7 business days. Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.
• Exchanges: If you wish to exchange your product for a different model or size, follow the same return process outlined above. Once we receive the original item, we will process the exchange and ship the new product to you. Additional shipping fees may apply for exchanges.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at customersupportline@ellishewlett.com with photos of the damaged item and packaging. We will arrange for a replacement or full refund, including any return shipping costs. Please report any damage within 7 days of receiving your order to ensure a timely resolution.

5. Cancellations

You may cancel your order as long as it has not been shipped. If your order has already been dispatched, our return policy will apply. To cancel an order, please contact us at customersupportline@ellishewlett.com as soon as possible.

Final Notes

Ellishewlett.com reserves the right to update or modify this Shipping and Return Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. By using our website, you agree to be bound by the current version of this policy.

If you have any questions or need assistance with your order, please contact our customer support team at customersupportline@ellishewlett.com. We are committed to providing the best possible shopping experience and are here to help with any inquiries.